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Refund Policy

  1. Overview

    2. At Titancode, we strive to ensure our customers are satisfied with our financial technology services. This Refund Policy outlines the terms and conditions for refunds related to our services. By using our services, you agree to the terms set forth in this policy.

  2. Eligibility for Refunds

    3. Refund requests must be made within 3 (Three) days from the date of the transaction. To be eligible for a refund, the following conditions must be met:

    • The service must not have been fully utilized or consumed.
    • The issue must be directly related to our service and not due to user error or issues with third-party integrations.
    • A detailed explanation and proof of the issue must be provided.

  3. Non-Refundable Services

    4. Certain services are non-refundable, including but not limited to:

    • Services that have been fully utilized or consumed.
    • One-time fees or setup charges.
  4. Refund Process

    5. To initiate a refund, please contact our customer support team at support@titancodesoftware.com with your transaction details and the reason for the refund request. Our team will review your request and notify you of the approval or rejection of your refund within 2 (Two) business days.

    If approved, refunds will be processed to the original method of payment within 24 (Twenty Four) hours. The time it takes for the refund to appear in your account may vary depending on your bank or card issuer.

  5. Disputed Transactions

    6. If you believe there is an error with a transaction, please contact us immediately atsupport@titancodesoftware.com. We will investigate and resolve any discrepancies as quickly as possible.

  6. Chargebacks

    7. If you initiate a chargeback with your bank or credit card company without first contacting us to resolve the issue, we reserve the right to dispute the chargeback and take necessary actions to recover funds.

  7. Amendments to This Policy

    8. We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services constitutes your acceptance of the revised policy.

  8. Contact Us

    9. If you have any questions about our Refund Policy, please contact us atsupport@titancodesoftware.com